Refund policy
REFUND POLICY
Delivery Boxes, Wine and Food Products
WineHoliday boxes may include wine, food products and other items selected for delivery on a specific date.
Due to the nature of food, wine and perishable products, correctly delivered products are generally non-refundable, except where mandatory consumer rights apply.
Opened, consumed or partially consumed products cannot be returned.
If an item is damaged, missing or incorrect, the customer must notify WineHoliday within 24 hours of delivery and provide photos where relevant.
WineHoliday may offer, depending on the case: replacement, partial refund, store credit, or other suitable solution.
Damaged or Incorrect Products
If a product arrives damaged or incorrect, customers must contact WineHoliday within 24 hours of delivery.
The customer should provide: order number, photos of the damaged product, photos of the packaging if relevant, description of the issue.
WineHoliday will review the issue and decide the appropriate solution.
Contact: hello@wineholiday.it
Customer Changed Mind
Orders that have been correctly prepared and delivered according to the customer's booking are not refundable simply because the customer changed their mind, no longer wants the product, or did not consume the products during the stay.
This applies especially to food, wine, perishable products and dated delivery services.
Alcoholic Products
Alcoholic products cannot be returned once delivered, opened or consumed, except in the case of damaged, incorrect or legally defective products.
The customer confirms that they are legally allowed to purchase alcoholic beverages and that the recipient is at least 18 years old.
Private Tasting Cancellation Policy
Private tastings are booked for a specific date, time and location.
Customers can cancel or reschedule a private tasting up to 48 hours before the scheduled tasting time, subject to availability.
Cancellations made less than 48 hours before the tasting may not be refundable.
No-shows are non-refundable. A no-show includes cases where: the customer is not present at the agreed location, the address provided is incorrect, access to the property is not possible, or the customer cannot be contacted at the scheduled time.
WineHoliday may offer rescheduling at its discretion, depending on availability.
Weather and Exceptional Circumstances
Private tastings are designed to take place at the villa or holiday home, usually indoors or in a suitable covered area.
Bad weather does not automatically entitle the customer to a refund.
If severe weather or exceptional circumstances make the tasting impossible or unsafe, WineHoliday may offer rescheduling or another suitable solution.
Service Area for Tastings
Private tastings are available only in selected service areas. Customers must enter the villa or accommodation address during booking.
If the location is outside the current service area, tasting slots may not be available during booking.
EU Consumer Rights
If shipped to the EU, mandatory consumer rights apply where relevant. For perishable goods, food and wine correctly delivered, the standard 14-day cooling-off period does not apply under EU Directive 2011/83/EU.
For any refund request: hello@wineholiday.it
Refunds, if approved, will be processed within 10 business days.