Terms of service
TERMS OF SERVICE
WINEHOLIDAY - THE GRAPE SCREAM DI DOMANDA LIUBA E PISTAMIGLIO OMAR SNC
Via Cavour 83/A, 14100 Asti (AT), Italy
VAT & Tax ID: 01680100052
SDI: W7YVJK9
Email: hello@wineholiday.it
Last updated: June 28, 2026
Subject
These Terms of Service govern the sale of wines, food products, drinks, delivery boxes, local delivery services, private tasting services and related WineHoliday services through the WineHoliday website.
WineHoliday is a service by Enoteca Assetati in Asti, operated by THE GRAPE SCREAM DI DOMANDA LIUBA E PISTAMIGLIO OMAR SNC.
By accessing the website, placing an order or booking a service through the WineHoliday website, the customer accepts these Terms of Service, together with the applicable Shipping Policy, Refund Policy and Privacy Policy.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
Age Requirement
WineHoliday sells alcoholic products.
Under applicable Italian law, the sale of alcoholic beverages to persons under 18 years of age is prohibited.
By placing an order containing alcoholic products, the customer confirms that they are at least 18 years old and that the recipient of alcoholic products at delivery will be at least 18 years old.
An adult aged 18 or older must be available to receive orders containing alcoholic products.
WineHoliday may request age verification at delivery.
WineHoliday may refuse delivery if the recipient is not at least 18 years old, if no adult is available to receive the order, or if there is any doubt that alcoholic products would be received by a person under the age of 18.
If delivery is refused or cannot be completed because the age requirement is not met, no automatic refund is due.
Products and Prices
All prices are in Euros and inclusive of VAT, unless otherwise stated.
WineHoliday reserves the right to change prices, products, delivery areas, delivery fees, minimum order values and available services at any time.
The price applied is the one shown at the time the order is placed and fully paid.
Product availability may vary according to season, stock and supplier availability.
WineHoliday may replace unavailable products with equivalent or higher-value alternatives, where appropriate, while maintaining the overall quality and character of the selected box, product or experience.
If a significant replacement is required, WineHoliday may notify the customer when possible.
Orders and Confirmation
An order is considered confirmed only once payment has been successfully completed.
Unpaid, pending, failed or abandoned orders are not considered confirmed and do not reserve products, delivery slots or tasting slots.
WineHoliday is not required to prepare, deliver or reserve any order or service until payment has been successfully completed.
WineHoliday reserves the right to refuse or cancel orders in case of product unavailability, pricing errors, service area issues, incorrect customer information, operational constraints, suspected misuse of the service or other legitimate operational reasons.
Payment
Payments are accepted through the methods available at checkout.
Payment must be completed before delivery or before the booked service.
WineHoliday is not required to prepare, deliver or reserve any order or service until payment has been successfully completed.
WineHoliday Local Delivery
WineHoliday provides local delivery of wine, drinks, food products and selected boxes to villas, accommodations and private homes located within selected active delivery areas in Piemonte.
WineHoliday local deliveries are made directly by WineHoliday using our own vehicle.
No third-party couriers are used for WineHoliday local delivery.
WineHoliday Delivery Details
For WineHoliday local delivery, the customer must provide correct and complete delivery information before checkout, including:
delivery town;
villa, accommodation or private home name;
full delivery address;
delivery date;
WhatsApp phone number;
delivery and access notes, if relevant.
Shopify may also ask for a shipping address and a billing address during checkout.
For WineHoliday local delivery, the shipping address must match the villa, accommodation or private home address entered in the WineHoliday Delivery Details.
The billing address may be the customer’s personal home address.
The customer is responsible for ensuring that all delivery details are correct, complete, accessible and located within the selected service area.
WineHoliday is not responsible for failed, delayed or incorrect delivery caused by wrong, incomplete or inaccessible delivery information provided by the customer.
Delivery Areas, Days and Windows
WineHoliday delivery is available only in selected active delivery areas.
Customers must select an eligible delivery town before checkout.
Delivery availability depends on the selected town, delivery date, assigned delivery window and operational capacity.
WineHoliday deliveries are available only on selected delivery days.
There are no deliveries on Tuesdays.
WineHoliday deliveries are available in selected morning delivery windows assigned according to the selected delivery town.
Current delivery windows may include:
Morning Delivery: 10:00–11:30
Late Morning Delivery: 11:30–13:00
Customers select a delivery date and eligible delivery town. The delivery window is assigned according to the WineHoliday delivery area.
Delivery windows are approximate and are not guaranteed exact arrival times.
Estimated arrival times may vary due to route conditions, traffic, access issues, customer availability, weather, operational reasons or force majeure.
A more precise estimated arrival time may be communicated on the delivery day, once the route has been organised.
For full details, please refer to our Shipping Policy.
Order Cut-Off
Orders close at 23:59 the day before delivery.
Orders placed after the cut-off may only be available for the next available delivery date.
WineHoliday is not required to accept same-day delivery orders.
Some fresh food products may have stricter preparation rules or earlier cut-offs.
Minimum Order and Delivery Costs
Minimum delivery order: €69.
Delivery fee: €7.90 for orders under €120.00.
Free delivery for orders from €120.00.
Single bottles, food products, beers, cocktails, soft drinks and other eligible products can be combined to reach the minimum order value.
WineHoliday may update delivery fees, free delivery thresholds and minimum order values according to operational needs.
Customer Availability at Delivery
The customer must make sure that someone is available at the delivery address during the selected delivery window and reachable on WhatsApp or phone.
For orders containing alcoholic products, an adult aged 18 or older must be available to receive the order.
The customer is responsible for providing correct and complete delivery information, including full address, villa/accommodation or private home name, access instructions, gate codes, parking instructions and any other useful delivery notes where needed.
WineHoliday deliveries are planned as part of a daily route. For this reason, we cannot guarantee long waiting times, route changes or free second delivery attempts if the customer is not available.
If delivery cannot be completed because:
nobody is available at the address;
no adult aged 18 or older is available to receive alcoholic products;
the customer cannot be reached on WhatsApp or phone;
access to the property is not possible;
the delivery address is incorrect or incomplete;
the delivery notes are insufficient;
the selected town or address is outside the active service area;
the recipient of alcoholic products is not at least 18 years old;
the delivery attempt may be considered completed.
In this case:
no automatic refund is due;
a second delivery attempt is not guaranteed;
any second delivery, if operationally possible, may require an additional delivery fee;
the order may be returned to Enoteca Assetati, Via Cavour 83/A, 14100 Asti, Italy, for pickup during opening hours, when the products are still suitable;
fresh, perishable, chilled, food, made-to-order or date-specific products are non-refundable;
delivery fees, special delivery fees, last-minute service fees, tasting fees, advice services and other service fees are non-refundable.
For full details, please refer to our Shipping Policy and Refund Policy.
Fresh Food, Perishable and Made-to-Order Products
Some WineHoliday food products are fresh and must be kept refrigerated after delivery.
Fresh food products may include BBQ meat boxes, fresh pasta, sauces, cheese or other local food items.
Fresh, perishable, chilled, food, made-to-order, supplier-ordered or date-specific products cannot be returned once delivered.
Fresh, perishable, chilled, food, made-to-order, supplier-ordered or date-specific products are non-refundable if the order cannot be delivered because the customer is absent, unreachable, has provided incorrect or incomplete delivery information, or no suitable adult recipient is available.
WineHoliday is not responsible for fresh products that are not stored correctly after delivery.
BBQ meat products are prepared fresh by our local butcher.
For Sunday delivery, BBQ Boxes must be ordered by Friday at 23:59.
BBQ Boxes ordered after Friday 23:59 will not be available for Sunday delivery and may only be available for the next eligible delivery date.
Customer Changed Mind
Orders that have been correctly prepared, correctly delivered, made available for pickup after a failed delivery attempt, or prepared for a specific delivery date and delivery route are generally not refundable simply because the customer changed their mind, no longer wants the products, made a mistake during ordering, or did not consume the products during the stay.
This applies especially to fresh products, food products, perishable products, chilled products, made-to-order products, supplier-ordered products and date-specific local delivery services.
Mandatory consumer rights apply where relevant.
Right of Withdrawal
Under applicable Italian and EU consumer law, consumers may have the right to withdraw from certain online purchases within 14 days.
However, the right of withdrawal does not apply, or may not apply, in cases provided by law, including but not limited to:
perishable products or products liable to deteriorate or expire rapidly;
sealed products that have been opened after delivery and cannot be returned for health or hygiene reasons;
products that have been opened, consumed or partially consumed;
products made to the customer’s specifications or clearly personalised;
services connected to a specific date or period of performance;
private tastings booked for a specific date, time and location;
fresh, prepared, supplier-ordered or made-to-order products, where applicable.
To exercise a withdrawal right where available, please contact:
The customer must contact WineHoliday before returning any product.
WineHoliday may refuse returns for products that are opened, damaged after delivery, not resellable, not stored correctly, returned without prior confirmation, or excluded from the right of withdrawal by applicable law.
Nothing in these Terms limits mandatory consumer rights that cannot be excluded by law.
Damaged, Missing or Incorrect Products
If a product is damaged, missing or incorrect, the customer must contact WineHoliday within 24 hours of delivery.
The customer should provide:
order number;
photos of the damaged or incorrect product;
photos of the packaging, if relevant;
a short description of the issue.
WineHoliday will review the case and may offer, depending on the situation:
replacement;
partial refund;
store credit;
another suitable solution.
Please do not dispose of damaged or incorrect products before contacting WineHoliday, unless disposal is necessary for safety or hygiene reasons.
Contact:
Private Tastings
Private tastings are available only in selected service areas, on selected dates and subject to availability.
Customers must provide the correct villa, accommodation or private home address during booking.
Private tastings are booked for a specific date, time and location.
Customers can cancel or request to reschedule a private tasting up to 48 hours before the scheduled tasting time, subject to availability.
Cancellations made less than 48 hours before the tasting may not be refundable.
No-shows are non-refundable.
A no-show includes, but is not limited to, cases where:
the customer is not present at the agreed location;
the address provided is incorrect or incomplete;
access to the property is not possible;
the customer cannot be contacted at the scheduled time;
no adult aged 18 or older is available where alcoholic products are involved.
WineHoliday may offer rescheduling at its discretion, depending on availability.
Bad weather does not automatically entitle the customer to a refund, as private tastings are designed to take place at the villa, accommodation or private home, usually indoors or in a suitable covered area.
If severe weather, safety issues or exceptional circumstances make the tasting impossible or unsafe, WineHoliday may offer rescheduling or another suitable solution.
Service Area for Tastings
Private tastings are available only in selected service areas and on selected dates.
Customers must enter the villa, accommodation or private home address during booking.
If the location is outside the current service area, tasting slots may not be available or may be cancelled/refunded by WineHoliday.
Customer Responsibility
The customer is responsible for:
providing correct and complete order and delivery information;
providing a reachable WhatsApp phone number;
ensuring access to the delivery address;
ensuring that someone is available during the delivery window;
ensuring that an adult aged 18 or older is available to receive alcoholic products;
checking the order confirmation and contacting WineHoliday promptly if any information is incorrect;
storing fresh, chilled, food or perishable products correctly after delivery;
respecting the rules of the villa, accommodation or private home where the delivery or tasting takes place.
Liability
WineHoliday is not liable for delays, failed delivery, missed services, interruptions or inability to perform caused by force majeure, weather, traffic, road conditions, access issues, incorrect customer information, customer absence, lack of an adult recipient, supplier issues or other events outside WineHoliday’s reasonable control.
To the maximum extent permitted by law, WineHoliday’s liability is limited to the value of the relevant order or service.
Nothing in these Terms limits liability where this would not be permitted by applicable law.
Privacy
WineHoliday processes personal data in accordance with the WineHoliday Privacy Policy.
For local delivery orders, WineHoliday may also process additional delivery information such as delivery town, accommodation/private home name, full delivery address, WhatsApp phone number, delivery notes and optional location information where provided by the customer.
For more information, please refer to our Privacy Policy and any additional privacy information available on the WineHoliday website.
Governing Law and Jurisdiction
These Terms are governed by Italian law.
Any disputes shall be subject to the jurisdiction of the Court of Asti, unless mandatory consumer protection provisions provide otherwise.
For EU consumers, the European Commission’s Online Dispute Resolution platform may be available where applicable.
Amendments
WineHoliday reserves the right to amend these Terms at any time.
Changes will take effect upon publication on the website.
Contact
For any question about these Terms of Service, please contact: