Sì. Questa Terms of Service va aggiornata, e più della Shipping Policy perché contiene ancora diversi elementi del vecchio assetto: solo finestre mattutine, €69/€7,90/€120 come condizioni universali, una formulazione troppo larga sul recesso e perfino il riferimento alla piattaforma europea ODR, che è stata chiusa definitivamente il 20 luglio 2025.

Ho controllato il testo che mi hai fornito. Le modifiche principali che farei sono:

• eliminare i vecchi slot solo AM;
• rendere minimo/tariffa/free shipping variabili per località;
• non trattare genericamente un ordine di vino come “date-specific service” escluso dal recesso: per un contratto misto in cui il bene è la prestazione principale, le regole relative ai beni continuano normalmente a essere rilevanti; restano invece le eccezioni per prodotti rapidamente deperibili e determinati servizi leisure a data specifica.
• rendere le 24 ore per danni una raccomandazione, non una decadenza dalla garanzia;
• rendere più prudente il diritto di WineHoliday di sostituire prodotti;
• togliere il riferimento alla vecchia piattaforma ODR;
• mantenere la giurisdizione italiana, ma senza privare il consumatore delle eventuali protezioni inderogabili applicabili.
• confermare correttamente il divieto di vendita di alcol ai minori di 18 anni e la verifica dell'identità quando necessaria.

Io sostituirei la policy attuale con questa.

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TERMS OF SERVICE

WINEHOLIDAY – THE GRAPE SCREAM DI DOMANDA LIUBA E PISTAMIGLIO OMAR SNC
Via Cavour 83/A, 14100 Asti (AT), Italy
VAT & Tax ID: 01680100052
SDI: W7YVJK9
Email: hello@wineholiday.it

Last updated: August 19, 2026

1. About WineHoliday

WineHoliday is a service operated by THE GRAPE SCREAM DI DOMANDA LIUBA E PISTAMIGLIO OMAR SNC, also operating Enoteca Assetati in Asti.

These Terms of Service govern purchases and bookings made through the WineHoliday website, including:

• wines and other alcoholic beverages;
• non-alcoholic drinks;
• food and fresh food products;
• WineHoliday Boxes;
• BBQ Boxes;
• local delivery services;
• private wine tastings;
• related WineHoliday products and services.

By placing an order or booking a service, the customer agrees to these Terms together with the applicable:

• Shipping & Local Delivery Policy;
• Refund, Cancellation & Returns Policy;
• Privacy Policy;
• any product-specific or service-specific conditions displayed before purchase.

Nothing in these Terms excludes or restricts mandatory consumer rights under applicable law.

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2. Age Requirement and Alcoholic Products

WineHoliday sells alcoholic beverages.

Alcoholic beverages may not be sold to persons under 18 years of age under Italian law. A seller must request identification where the buyer's legal age is not manifest.

By purchasing alcoholic products, the customer confirms that they are at least 18 years old.

An adult aged 18 or over must also be available to receive alcoholic products at delivery.

WineHoliday may request proof of age.

WineHoliday may refuse to hand over alcoholic beverages where:

• the recipient is under 18;
• no adult recipient is available;
• satisfactory proof of age cannot be provided where requested.

Any consequences of an unsuccessful delivery will be handled according to these Terms, the Shipping Policy, the Refund Policy and mandatory law.

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3. Products, Services and Prices

All prices displayed on the WineHoliday website are in Euros and include VAT unless otherwise stated.

The price applicable to an order is the price displayed when the customer completes the purchase.

WineHoliday may change, for future orders:

• product prices;
• product selection;
• delivery areas;
• minimum order values;
• delivery fees;
• free-delivery thresholds;
• delivery schedules;
• service availability.

Changes made after an order has been confirmed do not automatically alter the agreed conditions of that confirmed order.

Product availability may vary according to stock, seasonality and supplier availability.

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4. Product Availability and Substitutions

WineHoliday aims to supply the products ordered by the customer.

If a specifically ordered product becomes unavailable after purchase, WineHoliday may contact the customer and propose:

• an equivalent alternative;
• a higher-value alternative at no additional cost;
• removal of the unavailable item with an appropriate refund;
• another solution agreed with the customer.

For WineHoliday Boxes or assortments whose product description expressly states that individual contents may vary according to availability, WineHoliday may make reasonable substitutions consistent with the nature, style and value of the box.

WineHoliday will not materially alter a specifically ordered product without an appropriate basis or customer agreement where required.

Mandatory rights relating to conformity of goods remain unaffected.

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5. Orders and Confirmation

An order is confirmed only once payment has been successfully completed.

Unpaid, pending, failed or abandoned transactions:

• are not confirmed orders;
• do not reserve products;
• do not reserve delivery availability;
• do not reserve tasting availability.

WineHoliday may refuse or cancel an order for a legitimate reason, including:

• product unavailability;
• obvious pricing or technical errors;
• an unavailable delivery location;
• incorrect or incomplete customer information;
• operational impossibility;
• suspected fraud or misuse;
• inability to provide the ordered service.

If WineHoliday cancels a paid order for reasons not attributable to the customer and cannot offer an acceptable alternative, the appropriate amount will be refunded.

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6. Payment

Payment must be completed using one of the payment methods available during checkout.

WineHoliday is not required to prepare, deliver or reserve an order or service before successful payment.

Payment processing may be provided by Shopify or other authorised payment service providers according to the methods displayed at checkout.

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7. WineHoliday Local Delivery

WineHoliday delivers selected wines, beverages, food products, fresh products and WineHoliday Boxes directly to:

• villas;
• holiday homes;
• accommodations;
• private houses;
• second homes;

within selected WineHoliday service locations in Piemonte.

WineHoliday local deliveries are currently performed directly by WineHoliday using our own vehicle.

The local delivery service is subject to the Shipping & Local Delivery Policy.

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8. Delivery Areas and Conditions

WineHoliday operates in selected towns and locations across Langhe, Monferrato, the Asti area and other currently active service locations in Piemonte.

The customer selects an eligible delivery town during the ordering process.

Delivery conditions vary according to the location and may include different:

• minimum order values;
• delivery fees;
• free-delivery thresholds;
• available delivery dates;
• delivery windows.

Current delivery conditions start from:

• Minimum order from €69
• Delivery fee from €7.90
• Free delivery from €120

The exact conditions applicable to the selected location are displayed during the ordering process before checkout.

Internal WineHoliday operational area codes are used to manage the service but do not alter the delivery conditions displayed to and accepted by the customer.

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9. WineHoliday Delivery Details

Customers must provide accurate delivery information during the ordering process.

This may include:

• delivery town;
• villa, holiday home, accommodation or private home name;
• full delivery address;
• delivery date;
• WhatsApp phone number;
• access or delivery notes.

Shopify may also request shipping and billing information at checkout.

For WineHoliday local delivery, the shipping address must correspond to the intended WineHoliday delivery location.

If address or municipality information is automatically pre-filled or transferred during checkout, the customer remains responsible for checking its accuracy before completing payment.

The billing address may be different from the delivery address.

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10. Customer Responsibility for Delivery Information

The customer is responsible for providing sufficient and correct information to locate and access the delivery property.

This may include, where necessary:

• road and house number;
• villa or accommodation name;
• gate information;
• access instructions;
• parking information;
• useful directions;
• a reachable WhatsApp number.

WineHoliday is not responsible for delays or unsuccessful delivery caused solely by materially incorrect, incomplete or inaccessible information supplied by the customer, subject always to mandatory consumer rights.

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11. Delivery Dates and Windows

WineHoliday deliveries operate according to a delivery calendar and route system.

Customers select a delivery date.

The applicable delivery window is assigned automatically according to the delivery town and operational route.

WineHoliday delivery windows may include:

• morning;
• late morning;
• afternoon.

The exact applicable window is displayed during the ordering process.

Delivery windows are approximate planning windows and not guaranteed exact arrival times.

Arrival may vary because of circumstances such as:

• traffic;
• road conditions;
• access to rural or private properties;
• weather;
• previous delivery stops;
• customer access issues;
• other operational circumstances.

Where available, WineHoliday may communicate a more precise estimated arrival time on the delivery day.

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12. Delivery Days

WineHoliday deliveries operate on selected available days.

There are no standard WineHoliday deliveries on Tuesdays.

The available dates shown during the ordering process are the dates currently offered for the selected location.

Future availability may change according to:

• capacity;
• seasonality;
• closures;
• operational requirements.

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13. Order Cut-Off

For standard WineHoliday delivery, orders placed by 23:59 may normally be eligible for the following available delivery day.

Delivery remains subject to:

• delivery location;
• available delivery calendar;
• product availability;
• applicable product-specific cut-offs.

Orders placed after the applicable cut-off may need to be scheduled for the next eligible delivery date.

WineHoliday does not guarantee same-day delivery.

Some fresh or specially prepared products may have earlier preparation deadlines.

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14. Customer Availability at Delivery

The customer must ensure that someone is available at the delivery location during the assigned delivery window.

The customer should remain reachable through the contact information supplied.

For orders containing alcohol, an adult aged 18 or over must be available.

WineHoliday deliveries are organised as part of a daily route.

WineHoliday cannot therefore guarantee:

• extended waiting at a property;
• major changes to the route;
• immediate redelivery;
• free second delivery attempts.

Where possible, WineHoliday may briefly wait or attempt to contact the customer, but this cannot be guaranteed where doing so would materially affect other scheduled deliveries.

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15. Failed Delivery

A delivery may be unsuccessful where, for example:

• nobody is available;
• no suitable adult is available to receive alcohol;
• the customer cannot be contacted;
• access to the property is not possible;
• the supplied address is materially incorrect or incomplete;
• essential access information is missing.

Where a delivery fails for reasons attributable to the customer:

• redelivery is not guaranteed;
• an additional reasonable redelivery fee may apply if a second attempt is agreed;
• suitable products may be returned to Enoteca Assetati in Asti for possible collection;
• fresh or perishable products may no longer remain suitable for later delivery or collection.

A failed delivery does not automatically create a right to reimbursement for services or costs already properly incurred, subject always to mandatory consumer rights.

Full conditions are set out in the Shipping and Refund Policies.

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16. Fresh, Perishable and Made-to-Order Products

Certain WineHoliday products are fresh, chilled, rapidly perishable, made-to-order or prepared specifically for a confirmed order.

These may include:

• BBQ meat products;
• fresh pasta;
• certain sauces;
• cheeses;
• other fresh local products.

Fresh or rapidly perishable goods may fall within statutory exceptions to the normal 14-day withdrawal right for distance contracts.

This does not affect mandatory rights where products are:

• damaged;
• defective;
• incorrect;
• otherwise not in conformity with the contract.

Fresh products must be refrigerated and stored according to the instructions provided after delivery.

WineHoliday is not responsible for deterioration caused by improper storage after delivery.

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17. BBQ Boxes

BBQ meat products are prepared fresh by our trusted local butcher.

For Sunday delivery, BBQ Boxes must be ordered by Friday at 23:59.

Orders received after this deadline cannot normally be prepared for Sunday delivery and may need to be scheduled for the next eligible delivery date.

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18. Right of Withdrawal

Consumers purchasing online generally have a statutory right to withdraw from an eligible distance contract within 14 days, without giving a reason. For goods, the period normally runs from delivery.

Statutory exceptions may apply, including to:

• goods liable to deteriorate or expire rapidly;
• certain sealed hygiene-sensitive goods after opening;
• clearly personalised goods;
• certain fully performed services where the statutory requirements are met;
• accommodation, catering and leisure services contracted for a specific date or period.

WineHoliday does not automatically treat every local delivery order as excluded from the withdrawal right merely because it has a delivery date or delivery window.

For mixed contracts where goods are the principal subject of the contract and delivery is ancillary, applicable consumer rules concerning the goods remain relevant.

Customers wishing to exercise an available statutory right of withdrawal should contact:

hello@wineholiday.it

Further details are contained in the Refund, Cancellation & Returns Policy.

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19. Change of Mind

Where a statutory withdrawal right applies, the customer may exercise that right according to applicable law even if they have simply changed their mind.

Where a statutory exception applies — for example to certain rapidly perishable goods — the withdrawal right may not be available.

Opened or used goods may be subject to rules concerning diminished value or may be excluded from return where a statutory exception applies.

Customers should consult the Refund, Cancellation & Returns Policy or contact WineHoliday before returning products.

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20. Damaged, Missing, Incorrect or Defective Products

If an item is damaged, missing, incorrect or appears defective, the customer should contact WineHoliday as soon as reasonably possible.

For fresh or visibly damaged goods, we recommend contacting us within 24 hours where possible, as this helps us investigate promptly.

This 24-hour recommendation does not remove or shorten mandatory statutory rights.

EU consumer law provides a minimum legal guarantee for goods that are defective or do not conform to what was agreed.

Customers should provide where possible:

• order number;
• photographs;
• photographs of packaging where relevant;
• a brief description of the problem.

Depending on the circumstances and applicable law, the appropriate remedy may include:

• replacement;
• refund;
• partial refund;
• another remedy required by law.

Contact:

hello@wineholiday.it

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21. Private Wine Tastings

Private tastings are available:

• in selected service locations;
• on selected dates and times;
• subject to availability.

Customers must provide the correct tasting location when booking.

Private tastings are booked for a specific date, time and location.

WineHoliday voluntarily allows customers to request cancellation or rescheduling up to 48 hours before the scheduled tasting, subject to availability.

Cancellations made less than 48 hours before the tasting may not be refundable, subject to mandatory rights.

No-shows may be non-refundable.

A no-show may include situations where:

• the customer or group is absent;
• the provided address is incorrect;
• access to the location is not possible;
• the customer cannot be contacted;
• the required adult participants are not available where alcohol is involved.

Because a private tasting is a leisure service booked for a specific date and time, the statutory exception applicable to certain date-specific leisure services may apply.

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22. Weather and Private Tastings

Private tastings are intended to take place at the booked villa, holiday home, accommodation or private house, normally indoors or in another suitable protected area.

Normal bad weather does not automatically require cancellation.

If severe weather, unsafe conditions or other exceptional circumstances make the tasting impossible or unsafe, WineHoliday will contact the customer and may offer:

• rescheduling;
• an alternative arrangement;
• cancellation and refund where legally required;
• another appropriate solution.

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23. Service Area for Tastings

Private tastings are available only in selected Piemonte locations.

The customer must provide the tasting address.

If WineHoliday determines that a confirmed tasting cannot be performed because the requested location is outside the available service area, WineHoliday will contact the customer and provide an appropriate solution, which may include cancellation and refund.

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24. Customer Responsibilities

The customer is responsible for:

• providing accurate order information;
• providing accurate delivery information;
• checking automatically pre-filled information;
• providing a reachable contact number;
• ensuring reasonable access to the property;
• being available during the delivery window;
• ensuring an adult aged 18 or over receives alcohol;
• checking the order confirmation;
• storing fresh and chilled products correctly;
• respecting reasonable rules of the property where delivery or tasting takes place.

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25. Liability

WineHoliday is not responsible for failure or delay caused by circumstances outside its reasonable control, including where relevant:

• severe weather;
• unsafe road conditions;
• force majeure;
• unexpected access restrictions;
• customer-provided incorrect information;
• customer absence;
• supplier disruption.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

I would remove the current blanket sentence saying WineHoliday's liability is always limited to the value of the order. Consumer-contract limitations of liability can be legally sensitive, and there is little commercial benefit in trying to establish such a broad limitation here.

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26. Privacy and Delivery Data

WineHoliday processes personal data according to its Privacy Policy.

For local delivery or booked services, this may include information reasonably necessary to fulfil the order, such as:

• delivery town;
• delivery address;
• accommodation name;
• contact details;
• WhatsApp number;
• delivery or access notes.

If WineHoliday introduces a location/address checker using device location or Google-based address services, the relevant Privacy Policy and consent/information mechanisms should be updated before that functionality goes live.

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27. Governing Law and Consumer Protection

These Terms are governed by Italian law.

However, nothing in this choice of law deprives consumers of mandatory protections that may apply to them under applicable consumer law. Under EU conflict-of-law rules, a contractual choice of law cannot remove mandatory consumer protections that would otherwise apply in qualifying consumer contracts.

Any dispute will be handled by the competent court determined according to applicable law.

I would therefore not write simply “all disputes are exclusively subject to the Court of Asti” for consumer purchases.

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28. Alternative Dispute Resolution

Where applicable, consumers may have access to recognised alternative dispute resolution bodies under applicable Italian and European rules.

Do not include the old European Commission Online Dispute Resolution (ODR) platform link.

The EU ODR platform was discontinued on 20 July 2025, and Regulation (EU) No 524/2013 was repealed from that date.

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29. Amendments

WineHoliday may amend these Terms for future purchases and services.

Updated Terms will take effect when published on the website or from any later effective date indicated.

Changes do not retroactively alter the contractual terms of an already confirmed order unless:

• required by law;
• necessary to correct an obvious error;
• expressly agreed with the customer.

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30. Contact

For questions about these Terms, orders, delivery or WineHoliday services, please contact:

WineHoliday / Enoteca Assetati
The Grape Scream di Domanda Liuba e Pistamiglio Omar SNC
Via Cavour 83/A
14100 Asti (AT), Italy

VAT & Tax ID: 01680100052
SDI: W7YVJK9

Email: hello@wineholiday.it