Shipping policy
SHIPPING POLICY
WINEHOLIDAY - THE GRAPE SCREAM DI DOMANDA LIUBA E PISTAMIGLIO OMAR SNC
Via Cavour 83/A, 14100 Asti (AT), Italy
Email: hello@wineholiday.it
Last updated: June 28, 2026
Local Delivery Service
WineHoliday provides local delivery of wine, drinks, food products and selected boxes to villas, accommodations and private homes located within selected active delivery areas in Piemonte.
WineHoliday local deliveries are made directly by WineHoliday using our own vehicle.
No third-party couriers are used for WineHoliday local delivery.
Delivery Area
WineHoliday delivery is available only in selected active delivery towns and service areas.
Customers must select an eligible delivery town before checkout. Delivery availability depends on the selected town, delivery date, assigned delivery window and operational capacity.
WineHoliday may update, restrict, suspend or modify delivery areas at any time according to operational requirements, route planning, seasonality and capacity.
If the delivery address is outside the current active service area, delivery may not be available.
Delivery Details Required
Before checkout, customers must provide complete WineHoliday Delivery Details, including:
delivery town;
villa, accommodation or private home name;
full delivery address;
delivery date;
WhatsApp phone number;
delivery and access notes, if relevant.
Shopify may also ask for a shipping address and a billing address during checkout.
For WineHoliday local delivery, the shipping address must match the villa, accommodation or private home address entered in the WineHoliday Delivery Details.
The billing address may be the customer’s personal home address.
The customer is responsible for checking that all delivery details are correct before completing the order.
Delivery Windows
WineHoliday deliveries are available in selected morning delivery windows assigned according to the selected delivery town.
Current delivery windows may include:
Morning Delivery: 10:00–11:30
Late Morning Delivery: 11:30–13:00
Customers select a delivery date and eligible delivery town. The delivery window is assigned according to the WineHoliday delivery area.
Delivery windows are approximate and may vary due to route conditions, traffic, access issues, weather, customer availability or other operational reasons.
A more precise estimated arrival time may be communicated on the delivery day, once the route has been organised.
Estimated arrival times are not guaranteed exact times.
Order Cut-Off
Orders close at 23:59 the day before delivery.
Orders placed after the cut-off may only be available for the next available delivery date.
WineHoliday is not required to accept same-day delivery orders.
Delivery Days
WineHoliday deliveries are available only on selected delivery days.
There are no deliveries on Tuesdays.
WineHoliday may update available delivery days according to operational capacity, seasonality and service requirements.
Minimum Order
Minimum delivery order: €69.
Single bottles, food products, beers, cocktails, soft drinks and other eligible products can be combined to reach the minimum order value.
Delivery Costs
Delivery fee: €7.90 for orders under €120.00.
Free delivery for orders from €120.00.
WineHoliday may update delivery fees, free delivery thresholds and minimum order values according to operational needs.
Customer Availability at Delivery
The customer must make sure that someone is available at the delivery address during the selected delivery window and reachable on WhatsApp or phone.
The customer is responsible for providing correct and complete delivery information, including full address, villa/accommodation or private home name, access instructions, gate codes, parking instructions and any other useful delivery notes where needed.
Incomplete, incorrect or inaccessible delivery information may delay or prevent delivery.
WineHoliday deliveries are planned as part of a daily route. For this reason, we cannot guarantee long waiting times, route changes or free second delivery attempts if the customer is not available.
When WineHoliday arrives at the delivery address, we will use the accommodation name, address and delivery notes provided by the customer. If needed, we may try to contact the customer by WhatsApp or phone. If route timing allows, we may wait a few minutes, but this cannot be guaranteed and must not affect other scheduled deliveries.
Alcoholic Products and Age Verification
WineHoliday sells alcoholic products.
By placing an order containing alcoholic products, the customer confirms that they are at least 18 years old and that the recipient of alcoholic products at delivery will be at least 18 years old.
An adult aged 18 or older must be available to receive the order.
WineHoliday may request age verification at delivery.
WineHoliday may refuse delivery if the recipient is not at least 18 years old, if no adult is available to receive the order, or if there is any doubt that alcoholic products would be received by a person under the age of 18.
Failed Delivery / Customer Not Available
If delivery cannot be completed because:
nobody is available at the address;
no adult aged 18 or older is available to receive alcoholic products;
the customer cannot be reached on WhatsApp or phone;
access to the property is not possible;
the delivery address is incorrect or incomplete;
the delivery notes are insufficient;
the selected town or address is outside the active service area;
the recipient of alcoholic products is not at least 18 years old;
the delivery attempt may be considered completed.
In this case:
no automatic refund is due;
a second delivery attempt is not guaranteed;
any second delivery, if operationally possible, may require an additional delivery fee;
the order may be returned to Enoteca Assetati, Via Cavour 83/A, 14100 Asti, Italy, for pickup during opening hours, when the products are still suitable;
fresh, perishable, chilled, food, made-to-order or date-specific products are non-refundable;
delivery fees, special delivery fees, last-minute service fees, tasting fees, advice services and other service fees are non-refundable.
If the order is returned to Enoteca Assetati, the customer may be invited to collect it during opening hours. Pickup is possible only when the products are still suitable and available.
Redelivery is not guaranteed. It may be offered only if operationally possible and only after confirmation by WineHoliday. An additional delivery fee may apply.
As a courtesy, if pickup or redelivery is not possible and the order contains intact, sealed and resellable wine or beverage items, WineHoliday may convert the value of those eligible items into WineHoliday at Home credit, after deducting €40 preparation and failed delivery costs.
The credit amount is calculated as follows:
resellable wine/beverage value actually paid by the customer after discounts minus €40 preparation and failed delivery costs.
If the resellable wine/beverage value is equal to or lower than €40, no credit will be issued.
The credit is not a cash refund, is not transferable and cannot be redeemed for money.
Fresh food, perishable products, chilled products, made-to-order products, date-specific products, damaged items, opened bottles, non-resellable items, delivery fees, service fees, special delivery fees, last-minute service fees, tasting fees, advice services, preparation costs and delivery costs are excluded from the credit calculation.
WineHoliday may evaluate each failed delivery case individually, but is not obliged to offer refunds, credits or second delivery attempts when the failed delivery depends on customer absence, incorrect information, incomplete information, lack of access, lack of an adult recipient or inability to contact the customer.
Fresh Food Products
Some WineHoliday food products are fresh and must be kept refrigerated after delivery.
Fresh food products may include BBQ meat boxes, fresh pasta, sauces, cheese or other local food items.
Please make sure someone is available to receive the order during the selected delivery window.
BBQ meat products are prepared fresh by our local butcher.
For Sunday delivery, BBQ Boxes must be ordered by Friday at 23:59.
BBQ Boxes ordered after Friday 23:59 will not be available for Sunday delivery and may only be available for the next eligible delivery date.
Fresh food products cannot be returned once delivered.
WineHoliday is not responsible for fresh products that are not stored correctly after delivery.
Delivery Issues
If an item is damaged, missing or incorrect, the customer must contact WineHoliday within 24 hours of delivery.
Please include:
order number;
photos of the damaged or incorrect product;
photos of the packaging, if relevant;
a short description of the issue.
Contact:
Operational Changes
WineHoliday may modify, postpone, suspend or cancel a delivery when required by operational issues, route problems, severe weather, safety concerns, force majeure, product availability issues or other circumstances outside our reasonable control.
If WineHoliday cannot complete a delivery for reasons not caused by the customer, we will contact the customer to find the most appropriate available solution.
European Shipping
At the moment, this Shipping Policy refers primarily to WineHoliday local delivery in Piemonte.
If WineHoliday later offers European shipping, subscription boxes, “Piemonte at Home” products or other courier-based services, specific shipping conditions, delivery times, countries served and costs will be shown on the relevant product page or checkout page.
Consumer Rights
Nothing in this Shipping Policy limits any mandatory consumer rights provided by applicable law.
Contact
For any delivery question, please contact: