Shipping policy
SHIPPING & LOCAL DELIVERY POLICY
WINEHOLIDAY – THE GRAPE SCREAM DI DOMANDA LIUBA E PISTAMIGLIO OMAR SNC
Via Cavour 83/A, 14100 Asti (AT), Italy
Email: hello@wineholiday.it
Last updated: August 19, 2026
1. Local Delivery Service
WineHoliday provides local delivery of wine, beverages, WineHoliday Boxes, BBQ Boxes, food products and selected fresh local products directly to villas, holiday homes, accommodations, private houses and second homes located within selected service areas in Piemonte.
WineHoliday local deliveries are currently carried out directly by WineHoliday using our own vehicle.
Third-party parcel couriers are not normally used for WineHoliday local delivery.
2. Delivery Area
WineHoliday delivery is available only in selected towns and service locations across Langhe, Monferrato, the Asti area and other currently active WineHoliday delivery locations in Piemonte.
Customers must select an eligible delivery town during the ordering process.
Delivery availability and conditions depend on the selected town and may include different:
- minimum order values;
- delivery fees;
- free-delivery thresholds;
- delivery windows;
- available delivery dates.
The exact conditions applicable to the selected location are shown in the cart before checkout.
WineHoliday may update its service area, delivery schedule and future availability according to operational requirements, route planning, seasonality and capacity.
Changes to future availability do not remove mandatory rights relating to an already confirmed order. If WineHoliday needs to make a material operational change affecting a confirmed order, we will contact the customer.
3. Delivery Conditions
WineHoliday delivery conditions vary according to the delivery location.
Current delivery conditions start from:
- Minimum order from €69
- Delivery fee from €7.90
- Free delivery from €120
Locations farther from our delivery base may have a higher minimum order, delivery fee or free-delivery threshold.
The customer does not need to determine the delivery area manually.
After the customer selects the delivery town, the applicable conditions are displayed automatically in the cart.
The conditions displayed for the selected delivery town before checkout form part of the applicable delivery conditions for that order.
4. Delivery Details Required
Before checkout, customers must provide the WineHoliday Delivery Details requested during the ordering process, which may include:
- delivery town;
- villa, holiday home, accommodation or private home name;
- full delivery address;
- delivery date;
- WhatsApp phone number;
- delivery or access notes, where relevant.
Shopify may also request a shipping address and billing address during checkout.
For WineHoliday local delivery, the Shopify shipping address must correspond to the WineHoliday delivery address.
If some delivery information is automatically transferred or pre-filled, the customer remains responsible for checking that it is complete and correct before payment.
The billing address may be different from the delivery address.
Incorrect, incomplete or inaccessible delivery information may delay or prevent delivery.
5. Delivery Windows
WineHoliday uses different delivery windows according to the selected delivery town and operational route.
These may include morning, late-morning and afternoon delivery windows.
The customer selects the delivery town and delivery date. The applicable delivery window is then assigned automatically.
The exact delivery window is shown in the cart before checkout.
Delivery windows are planning windows rather than guaranteed exact arrival times.
Actual arrival may vary because of:
- traffic;
- route conditions;
- access to villas or rural properties;
- weather;
- previous delivery stops;
- customer availability;
- other operational circumstances.
Where possible, WineHoliday may provide a more precise estimated arrival time on the delivery day after the route has been organised.
Any estimated arrival time remains approximate.
6. Order Cut-Off
For standard WineHoliday delivery, orders placed by 23:59 may normally be eligible for delivery on the following available delivery day.
Delivery remains subject to:
- the selected delivery location;
- the applicable delivery calendar;
- product availability;
- operational availability;
- any product-specific preparation deadline.
Orders placed after the relevant cut-off may be moved to the next eligible delivery date.
WineHoliday does not guarantee same-day delivery.
7. Delivery Days
WineHoliday deliveries are available on selected delivery days according to the delivery location and operational calendar.
There are no standard WineHoliday deliveries on Tuesdays.
Available dates are shown during the ordering process.
WineHoliday may modify future delivery availability due to seasonality, capacity, exceptional closures or operational requirements.
8. Customer Availability at Delivery
The customer must ensure that someone is available at the delivery address during the assigned delivery window.
The customer should also remain reachable using the WhatsApp or telephone number provided.
The customer is responsible for providing accurate and complete information where relevant, including:
- full address;
- villa or accommodation name;
- gate or entrance information;
- access instructions;
- parking information;
- other information reasonably necessary to locate the property.
WineHoliday deliveries form part of an organised daily route.
For this reason, WineHoliday cannot guarantee:
- extended waiting times;
- major route changes;
- an immediate second delivery attempt.
When WineHoliday reaches the delivery location, we will use the address, accommodation name and delivery notes provided by the customer.
If necessary, we may attempt to contact the customer by WhatsApp or telephone.
Where route timing allows, the driver may wait briefly, but this cannot be guaranteed where doing so would materially affect other scheduled deliveries.
9. Alcoholic Products and Age Verification
WineHoliday sells alcoholic beverages.
Alcoholic beverages may not be sold or supplied to persons under 18 years of age under Italian law. Where the buyer's age is not manifest, identification may be requested.
By ordering alcoholic products, the customer confirms that they are at least 18 years old.
An adult aged 18 or over must also be available to receive alcoholic products at delivery.
WineHoliday may request age verification at delivery.
WineHoliday may refuse to hand over alcoholic beverages if:
- the recipient is under 18;
- no adult recipient is available;
- satisfactory proof of age cannot be provided where requested.
10. Failed Delivery / Customer Not Available
A delivery may be unsuccessful where, for example:
- nobody is available at the delivery address;
- no adult aged 18 or over is available to receive alcoholic products;
- the customer cannot be contacted;
- access to the property is not possible;
- the address provided is incorrect or incomplete;
- essential access instructions are missing;
- the customer provides a delivery address different from the location confirmed during the ordering process.
Where delivery cannot be completed for reasons attributable to the customer:
- a second delivery attempt is not guaranteed;
- WineHoliday may offer redelivery where operationally possible;
- an additional reasonable delivery charge may apply if agreed with the customer;
- suitable products may be returned to Enoteca Assetati in Asti for possible collection.
A failed delivery caused by the customer does not automatically entitle the customer to a refund for costs or services that have already been properly incurred or performed, subject always to mandatory consumer rights.
Nothing in this section excludes any statutory right that cannot legally be excluded.
11. Collection After an Unsuccessful Delivery
Where appropriate, intact and suitable products may be made available for collection from:
Enoteca Assetati
Via Cavour 83/A
14100 Asti (AT), Italy
Collection must be agreed with WineHoliday in advance and is subject to opening hours and product suitability.
Fresh, chilled or rapidly perishable products cannot be guaranteed to remain suitable for later collection.
12. Redelivery
Redelivery is not guaranteed.
Where WineHoliday can reasonably organise another delivery, the customer will be contacted before a new attempt is made.
An additional delivery charge may apply where the failed delivery resulted from customer absence, incorrect information or inability to access the property.
Any such charge will be communicated before the redelivery is confirmed.
13. Discretionary Credit After a Failed Delivery
Where delivery has failed for reasons attributable to the customer and no statutory refund is due, WineHoliday may voluntarily offer a credit for certain intact, sealed and resellable non-perishable wine or beverage products.
Any such credit is a discretionary goodwill solution.
It may take into account reasonable preparation, handling, return or failed-delivery costs actually incurred where permitted by applicable law.
Fresh, perishable, chilled, made-to-order, opened, damaged or non-resellable products will normally not be eligible for such voluntary credit.
This voluntary credit does not replace or restrict any mandatory statutory right.
Io eliminerei completamente il vecchio forfait fisso di €40.
14. Fresh Food Products
Some WineHoliday food products are fresh, chilled or perishable and must be stored correctly after delivery.
These may include:
- BBQ meat products;
- fresh Tajarin;
- Agnolotti del Plin;
- sauces;
- cheeses;
- other fresh local food.
Customers should make sure someone is available to receive fresh products during the assigned delivery window.
Fresh or rapidly perishable goods may fall within an exception to the normal 14-day withdrawal right applicable to distance purchases.
This does not remove the customer's mandatory rights where a product is defective, incorrect or otherwise non-conforming.
WineHoliday is not responsible for deterioration caused by improper storage after delivery.
Customers should follow all refrigeration and storage instructions shown on the packaging.
15. BBQ Boxes and Sunday Delivery
BBQ meat products are freshly prepared by our trusted local butcher.
For Sunday delivery, BBQ Boxes must be ordered by Friday at 23:59.
BBQ Boxes ordered after Friday at 23:59 cannot normally be prepared for Sunday delivery and may need to be moved to the next eligible delivery date.
Other products in the order may remain subject to the normal WineHoliday delivery rules.
16. Damaged, Missing, Incorrect or Defective Products
If an item is damaged, missing, incorrect or appears defective, customers should contact WineHoliday as soon as reasonably possible.
For fresh or visibly damaged products, we recommend contacting us within 24 hours where possible, because this helps us investigate promptly.
This recommendation does not limit statutory rights concerning defective or non-conforming goods. EU consumer rules provide legal remedies for goods that are defective or do not conform to the contract.
Please provide where possible:
- order number;
- photographs of the affected product;
- photographs of the packaging;
- a short description of the problem.
Contact:
Depending on the circumstances and applicable law, an appropriate remedy may include replacement, refund, partial refund or another legally required remedy.
17. Operational Changes
WineHoliday may modify, postpone, suspend or cancel a delivery when reasonably required because of circumstances such as:
- severe weather;
- unsafe road or access conditions;
- vehicle or route problems;
- force majeure;
- unexpected product availability problems;
- safety issues;
- circumstances outside WineHoliday's reasonable control.
If WineHoliday cannot complete a confirmed delivery for reasons not attributable to the customer, we will contact the customer and offer an appropriate solution according to the circumstances and applicable law.
This may include:
- a new delivery date;
- an alternative arrangement;
- cancellation and refund where required;
- another reasonable solution agreed with the customer.
18. Changes to Delivery Areas and Conditions
WineHoliday may periodically change:
- towns served;
- minimum order values;
- delivery fees;
- free-delivery thresholds;
- delivery windows;
- delivery days;
- future delivery availability.
The conditions shown in the cart for the customer's selected delivery location should be checked before completing an order.
Changes to the service for future orders do not automatically change the conditions of an already confirmed order.
19. Returns and Refunds
Returns, cancellation rights, withdrawal rights, damaged products and refunds are governed by the separate WineHoliday Refund, Cancellation & Returns Policy and applicable law.
For eligible online purchases, consumers generally have a 14-day withdrawal right, subject to statutory exceptions including certain rapidly perishable products.
20. European or Courier Shipping
This Shipping Policy applies primarily to the WineHoliday local delivery service in Piemonte.
If WineHoliday introduces separate national or European courier-shipping services in the future, the applicable countries, delivery methods, delivery times and costs will be communicated separately before purchase.
Those future services may be subject to separate shipping terms.
21. Consumer Rights
Nothing in this Shipping Policy excludes or limits mandatory consumer rights under applicable Italian or European Union law.
Where any provision of this Policy conflicts with a mandatory legal right, the mandatory legal provision will prevail.
22. Contact
For delivery questions, please contact:
WineHoliday / Enoteca Assetati
The Grape Scream di Domanda Liuba e Pistamiglio Omar SNC
Via Cavour 83/A
14100 Asti (AT), Italy
Email: hello@wineholiday.it